Delivery & Returns
Delivery
We aim to dispatch every order within 24 hours, Monday to Friday. Your billing address must be included on all orders, even if you are shipping to a different address.
Prices below are in GBP. At checkout you'll see them in your own currency.
United Kingdom
| Option | Delivery time | Price |
|---|---|---|
| Standard | 2-3 working days | £3.49 |
| Express Shipping | 1-2 working days | £3.79 |
| Free Shipping | 2-3 working days | Free on orders over £40 |
European Union
| Option | Delivery time | Price |
|---|---|---|
| Standard Delivery · customs due on arrival | 3-11 working days | €10.95 (free on orders over €75) |
| Customs included | 3-11 working days | €18.95 (€6.95 on orders over €75, free over €100) |
VAT is included in your order total. With Standard Delivery, customs fees (import duty and a local handling fee) are paid when your parcel arrives. Choose Customs included and there are no customs fees at your door.
United States
| Option | Delivery time | Price |
|---|---|---|
| Standard Shipping | 3-11 working days | £19.99 (free on orders over £100) |
| DHL Express | 1-3 working days | £24.99 (£9.99 on orders over £100) |
US import duties are payable on delivery and are not included in your order total.
Rest of Europe
Including Switzerland, Norway, Iceland, the Channel Islands and the Isle of Man.
| Option | Delivery time | Price |
|---|---|---|
| Tracked Delivery | 3-11 working days | £8.99 (free on orders over £64) |
Import duties and taxes for your country are payable on arrival and are not included in your order total.
Rest of the World
Including Australia, New Zealand and Canada.
| Option | Delivery time | Price |
|---|---|---|
| International Standard | 3-11 working days | £19.99 (free on orders over £100) |
Any import duties or taxes charged by your country are payable on arrival.
Import duties and taxes
Where duties or taxes are payable on delivery, the courier will contact you to pay them before your parcel is delivered. If an order is returned to us because import charges weren't paid, it will be refunded less shipping and a 20% warehousing fee.
Whilst every effort is made to ensure a quick and pain free delivery of your goods, there is always a small possibility of delay/loss of goods. We will not be made liable for any delays, losses or costs incurred by a third party used during the delivery process.
Order cancellations are available for any goods that haven't yet left our premises. We will not be able to cancel any orders beyond that point.
Returns
Returns will be limited to 14 days after the delivery date. All returns must be received in it's original packaging and in a resalable condition with any accompanying items.
Size exchanges will not be accepted after 14 days
Postage cost is non refundable and a repeat cost will be charged on any exchanges.
If any returns are made due to damage/missing parts, will offer a replacement for the item or a refund if no replacements are available
Please send all returns to:
Reactive Brands Ltd
Unit 9 Craftsman Square
Temple Farm Estate
Southend On Sea
Essex,
SS2 5RH
